Ethical Issues in the Social Worker’s Roles in Pas

Review and Critique of â€Å"Ethical Issues in the Social Worker’s Role in PAS (Ameda A. Manetta and Jancie G. Wells, 2001) Tracy S. Robinson September 2010 (Ameda A. Manetta and Jancie G. Wells, 2001). Ethical issues in the social worker’s role in pas. Health ;amp; Social Work/ Volume 26, pg 3 Introduction The author’s focus was on ethical issues in physician assisted suicide and the role it plays amongst social worker’s. The author’s presented results of an exploratory study of social workers views on physician assisted suicide (PAS).In which social workers favored or not favor PAS and whether there is a difference in education or training on mental health issues, ethics, or suicide that may influenced their views as well. The involvement with PAS presents an ethical dilemma, which in this article refers to a situation in which social workers think they have no definitive guidelines for professional behavior. The article has current interest beca use it is important that social workers have been properly prepare and train to work with clients making end of life decision.Summary of the author’s main points Purpose of the study. The purpose of the study was to determine social workers views on physician assisted suicide (PAS). The study involved participant from three separate workshops on suicide that were presented by the first author. The study subsamples sixty-six social workers. The social workers either had a South Carolina social work license or a bachelor’s or master’s degree in social work. The participants recruitment where given a questionnaire that contained twenty-six questions, most of which required yes or no responses.The study focus on how these different elements guide social workers in making ethical decisions regarding intervention with clients. There were areas in the articles that mention how social workers had difficulties in doing that. Summary of literature review as presented by t he author. The study found that physician assisted suicide is one of the most frequently debated issues in American Society (Bachman et al.. , 1996; Foley, 1997). The study found that people are divide on the issues.It has brought arguments about preservation of life, autonomy, and self-determination of individual. This gives ethical and moral complicity of end life decision making. The study found that most social worker agrees that PAS should be reserved for people who are dying from terminal illness. However the other percentage that opposes argue that underutilization of narcotics for pain control leaves terminally ill patient in pain during the end of life as well. The finding for the arguments had little research conducted on the etiology of actual cases of PAS.Most of the available data is on suicide among individuals who acted alone. It has found that when people are experiencing personal difficulties or have lowered coping capacity, they are at risk of suicide. However term inally ill people are rarely suicidal, the author’s have shown studies that the main difference between terminally ill patient who become suicidal and those who don’t is the presence of clinical depression in the patients who are suicidal. Summary of ethical issues.There are some ethical dilemmas that occur when there is a lack of knowledge about state and federal legislation governing practice are sufficiently prepared to work responsibly with clients and family considering PAS. Some ethical issues arise when the lack of knowledge may have produced biased thinking in social workers projecting what they want in a situation onto their clients or client’s family. The instruments. The researchers used a questionnaire as their instrument in the study. The survey instrument contained twenty-six questions.The questions included demographic information on age, race, religion, and educational degree. Sampling techniques. There were a total of ninety-eight participants, including physician, psychologists, nurses, and social workers complete the questionnaire. The finding reported here based on a subsample of sixty-six social workers who either had a South Carolina social work license or a bachelor’s or master’s degree in social work. Methods of data analysis. The researchers used the statistical program for the Social Sciences (SPSS) to analyze the data.Descriptive statistics were calculated on demographic information. A chi-square analysis was used to determine if there were any statistical relationships between social workers who agreed and those who disagreed with PAS by whether they had universal courses, additional training, and knowledge of the PAS law of South Carolina. Data collection techniques. Participant’s recruitment occurred at three separate workshops on suicide. As attendees enter the workshop a questionnaire was administrated to ninety-eight participants. Summary of study findings.The author’s of this ar ticle had the following major findings: (a) that social workers in South Carolina are evenly divided about who supported PAS and who did not support it. (b) circumstances under PAS would be favored for reasons other than terminal illness, were two-thirds agreed with PAS if a person had terminal illness, compared with thirty-seven percentage. (c) majority of respondents stated that they had taken university courses or had additional training in the field of mental health, ethics and suicide. Relevance of the article to social work profession.Resolving ethical problems. The authors suggest obtaining information from social worker who works with a broad spectrum of clients would help in formulating policy. Since PAS and legacy of PAS are applicable to all populations. The authors in the article also suggest that legislation should set up some type of ethical practice by requiring that social workers be licensed in one of the three levels. And social workers only should practice in area s in which they have expertise and license in. Benefits of the article to social workers.The social workers may benefits from this article because it makes them more aware about PAS. It also benefits by informing social workers of the accountability of their action when assist clients and their families who request information about PAS. The article helps social workers want to get more inform about the policies related to PAS and how it would affect them has social workers. The article gave them a broader view of end of life decision from the narrow biomedical and single focus on self-determination to one that incorporates the core value of human rights. Critique and Personal Opinions.Critique. The article was relevant to social work practice. The article focused on the issues that needed to be address toward social workers roles in PAS. The authors identify the ethical dilemmas that social workers have been avoiding conflicts in the view of PAS. The research that was conducted was limited due to the fact of its small sample size, but the results of it confirm the need for more extensive research in the area of social work with PAS. Personal opinions. In my opinion I would have liked for the study to have been broader in their selection of participants.I think that there should have been a state wide study done. South Caroline shouldn’t have been the only sate involved in their study. I believe if they had more statistics it would have capture a broader view of what they were trying to get cross. I wonder if they had given the questionnaires at the end of the workshop they would have gotten a better response in data. Improving the study. In order to improve the study what would have been done differently? I think I would have included more workshops of suicide to pull more research from the study.The study was conducted with limitations in it. Those limitations of study did affect the calculation and results of the study. I would have liked the authors to have gone farther into the dilemmas that social workers have with avoidance of conflict. Conclusion. The article included valuable but limited information. The authors of this wanted to focus on the ethical dilemma that surrounded social workers with (PAS). The authors study did point out issues that needed to be address to help social worker want to make better ethical decision when it comes to dealing with end of life decision.This decision should be consistence with social worker values of protection of vulnerable populations in today’s society. The study also identifies the need for NASW to disseminate its professional policy statement to the profession and to broaden their views of end of life decision. I believe this is a great start that the authors brought forth in helping social workers down the path to end the ethical dilemma presented toward PAS.References (Ameda A. Manetta and Jancie G. Wells, 2001)

Advertisement: Cosmopolitan Magazine

In this Cosmopolitan magazine ad for Tacori jewelry, there is a silver honey comb stick with rich, golden brown honey on the end of it. The honey looks like it is about to drip off of the stick, making the honey look very indulgent. On the handle of the honey stirrer are three engagement rings. The bottom one is a wedding band with diamonds around the whole band. The middle ring and the top ring are the same ring just with different views. The middle ring is the top view and the top ring is the side view.The ring has one big rounded square diamond in the middle and little diamonds around it and on the band four more diamonds on each side. From the ad, the marketing idea is that these rings are a treat, sort of like and indulgent to go along with the sweet honey. In this ad, the honey wand is silver, unlike normal ones that are usually wooden or plastic. Color is a very important detail when creating an ad, and in this ad, the colors chosen were the not bright or vibrant colors, they were simple yet elegant.The background is all white, which allows all of the attention to be drawn to the delectable golden honey on the wand and to the sparkling silver of the rings. The word TACORI is located at the top left hand corner of the ad. It is a thin, black font and does not take up a lot of room, it is just enough to let the reader know what the brand is. I think that the reason why there are not many colors and the name of the company is not a huge bold font is because the main focus is the rings themselves. The honey wand is rather large and the rings are zoomed in on so that the crystal clear diamonds shimmer on the magazine paper.The bright yellow, deep orange and brown from the honey add the only splash of color for this ad. I think the colors of the honey though are used to create a rich feeling to the ad, after all, these rings are the best and money the best is what money can buy. The angle of vision for this ad is very important because in order to sell a produ ct such as these diamond rings, the viewer needs to see all of the aspects of the rings. This ad did a very good job at showing the rings in different angles. The ring at the bottom of the honey wand is the wedding band.In the ad, the ring is positioned so that the diamonds that go around the entire ring can be seen but also the inside of the ring is shown because the word TACORI is stamped on the inside. This is a very good marketing strategy because the rings look more desirable knowing they are name brand. The middle ring is the engagement ring. It is positioned so that the reader is looking straight at the huge square setting of the ring. It shows the top, which is what a person sees if they are wearing the ring. This makes it easier for a person to imagine what it would be like to wear the ring.And the top ring shows the side of the ring, and the small but beautiful details of the smaller diamonds surrounding the sides of the ring. This gives a person the full view of the rings at every angle. There are no characters in this ad nor are there any catchy phrases or sayings. The ad is very clear and shows everything the business needs for a person to want what is being advertised. I don’t think that characters were used in the ad because it would take away from the ring. If a woman sees a gorgeous model wearing a ring, they are not going to put all of their focus on the ring; they are going to look at the surrounding objects.With this ad, there are no distracting people, just sweet honey to make the rings look like a tempting dessert. I think the impression that the ad gives is that these rings are a treat. We as Americans love to be treated well and have things that are valued in our society. A woman for instance loves to be lavished with clothes and shoes and fine jewelry. And this ad is the perfect example of how the honey represents a sweet â€Å"treat† and the rings should go along with it. The rings are a treat for a woman, and she should indulge herself in it. What kind of woman wouldn’t want these rings on her finger?

Behaviour Management

This policy is supplemented by KIDS physical constraints and restraint policy and procedures. 2. General Positive behaviour management Policy 2. Philosophy KIDS believes that children flourish best when their personal, social and emotional needs are met and where there are clear developmentally appropriate expectation for their behaviour. KIDs aims to promote positive behaviour throughout its settings and to help the children understand and respect the needs and rights of others. 2. 2 Aims and guidelines These guidelines concern both the physical and emotional care of the child(ren) looked after. 1. All children have certain physical and emotional needs. The most obvious ones are warmth, comfort, adequate food and sleeping arrangements, cleanliness, exercise and rest as necessary. Some children with a disability may have additional physical needs, such as extra warmth, physical supports and equipment, special exercises or physiotherapy and medical requirements. 2. The emotional needs of all children include security, affection, consistent responses from those around them, a recognisable routine (e. g. at bedtime and mealtimes), exceptions which are appropriate for their stage of development, and opportunities for playing and having fun and approval. 3. We expect our staff to be aware of these physical and emotional needs and, with the help of parents and KIDS staff to meet them for every child s/he cares for. . All children need to have limits set when their behaviour is not acceptable. If children feel secure and understood, the incidents of disruptive behaviour are greatly reduced. Children rarely demonstrate inappropriate behaviour without good reason. It is the task of the worker to try and understand why a child is behaving in a particular way. 2. 3 Appro priate use of sanctions Any sanction used must be related to the child’s age and level of understanding, realistic and sensitive; enforceable, and applied consistently. It is preferable, if possible, that there is continuity in the setting of limits and how behaviour is managed between all those involved in the care of a child. 3. Positive behaviour management procedures †¢ Reasonable steps must be taken at all times to ensure a healthy and safe environment. Staff provide a role model for children, and the development of consistent attitudes to safety and good practice by staff should have a beneficial effect upon the children. †¢ Basic playground rules – drawn up in consultation with the children -help ensure the service operates smoothly. There should be a friendly, welcoming atmosphere that promotes respect between all children and Playworkers. †¢ There should be a wide range of culturally appropriate activities and images available to all the children. †¢ The team must be consistent in the methods they use, back each other up and support each other. Experiences should be shared and discussed at team meetings. †¢ S taff should challenge discriminatory comments (see KIDs anti bullying policy) and take positive action to overcome unacceptable behaviour. Strategies for dealing with this should be discussed with staff and, where appropriate, parents/carers. Staff should talk to children about their behaviour and consequences of negative behaviour. 4. Dealing with conflict 4. 1 Dealing with conflict: principles All playgrounds aim to develop a safe environment in which children are encouraged to express themselves freely, and which fosters the social and emotional development of the children who come to the site. Conflicts do arise at times, and incidents need to be handled sensitively and consistently. Conflicts can occur for various resons, including frustration, disruptive/uncooperative behaviour, lack of space, competition over equipment, bullying and teasing, and misunderstandings When conflicts do arise it is essential that: †¢ Actions are taken to calm the children down, and to allow them to express how they are feeling in a way that is safe to other children. †¢ A positive, calm approach is maintained, both physically and verbally. †¢ Negative behaviour is not rewarded. †¢ The response to a situation should take account of the child’s level of understanding/ability. Blame is not attributed to individuals in situations involving more than one child. The focus should always be on dealing with unacceptable behaviour, the children should never feel it is they who are unacceptable. 4. 2 Effective and appropriate sanctions The principles of effective sanctions are generally that they should: Be as informal as possible, and not escalate. Be as balanced by rewards Be as near in time as possible to the offence, be relevant and understood, and be seen to be just. Follow from clear rules and explanations from the worker as to what is expected of the child. The following are examples of what sanctions may be used: Reasonable defence of oneself from, or restraint of, a child who is lashing out. â€Å"Holding† firmly, but carefully, can be helpful to a younger child. If in the situation of any of these are likely to lead to injury, it is sensible not to use them, and to know what or may not be safe in relation to the child’s disability. Shouting or clapping your hands, for example, as a distraction to a toddler in a dangerous situation. Withdrawal of sweets or special food/ drink treats, or TV, for a limited period – the younger the child, the shorter the length of time this should continue. Sending a child to another room for a short period (but checking on them regularly whilst they are alone is sensible and shows you are still caring). Imposing closer supervision – keeping the child with you. Keep balancing the sanctions with rewards (especially praise) for good behaviour, so that the negative cycle does not take over. Keep a record of problems and sanctions so that you can refer to it to keep an account of the child’s progress and also for reasons of accountability is a complaint is made. It is sometimes necessary to physically retrain a child who is about to harm him/herself, others or property. For conditions and procedures applicable to physical restraint, please refer to KIDS Physical contact and restraint policy. All uses of physical restraint must be recorded. 4. 3 Examples of unacceptable sanctions The list below is intended as general guidance of sanctions that are unacceptable and is not inclusive. The omission of any particular practice does not imply that is it acceptable. Staff will have the opportunity to raise issues arising from their work, for discussion and clarification within supervision. Use corporal punishment e. g. lapping, hitting a child with an implement (for example, a belt or slipper), throwing a missile, shaking, rough handling, squeezing, pushing and punching/ Impose a punishment which ridicules a child e. g. clothes which draw attention to them inappropriately, clothes which are too small or too large, pyjamas during the day, humiliating a child deliberately in front of others. Deny a child food or drink, or the normal ranges/he expects. Coerce a child to eat what you know s/he does not like and is not normally expected to eat. Deliberately frighten, intimidate, threaten or belittle a child, or lock her/ him in e. . a cupboard, bedroom, or send them to bed unreasonably early. Restrict or withhold medication, which could be dangerous. Deprive a child of sleep. Involve the child in any physical contact, which is inappropriate in view of their history, which s/he might see as threatening or uncomfortable, or which exposes the worker or child to the arousal of sexual feelings. Review This policy will be reviewed annually and if necessary adjusted to: – incorporate any changes to legislation; – include any improvements that may have been identified. Most recent review: May 2008 Behaviour Management This policy is supplemented by KIDS physical constraints and restraint policy and procedures. 2. General Positive behaviour management Policy 2. Philosophy KIDS believes that children flourish best when their personal, social and emotional needs are met and where there are clear developmentally appropriate expectation for their behaviour. KIDs aims to promote positive behaviour throughout its settings and to help the children understand and respect the needs and rights of others. 2. 2 Aims and guidelines These guidelines concern both the physical and emotional care of the child(ren) looked after. 1. All children have certain physical and emotional needs. The most obvious ones are warmth, comfort, adequate food and sleeping arrangements, cleanliness, exercise and rest as necessary. Some children with a disability may have additional physical needs, such as extra warmth, physical supports and equipment, special exercises or physiotherapy and medical requirements. 2. The emotional needs of all children include security, affection, consistent responses from those around them, a recognisable routine (e. g. at bedtime and mealtimes), exceptions which are appropriate for their stage of development, and opportunities for playing and having fun and approval. 3. We expect our staff to be aware of these physical and emotional needs and, with the help of parents and KIDS staff to meet them for every child s/he cares for. . All children need to have limits set when their behaviour is not acceptable. If children feel secure and understood, the incidents of disruptive behaviour are greatly reduced. Children rarely demonstrate inappropriate behaviour without good reason. It is the task of the worker to try and understand why a child is behaving in a particular way. 2. 3 Appro priate use of sanctions Any sanction used must be related to the child’s age and level of understanding, realistic and sensitive; enforceable, and applied consistently. It is preferable, if possible, that there is continuity in the setting of limits and how behaviour is managed between all those involved in the care of a child. 3. Positive behaviour management procedures †¢ Reasonable steps must be taken at all times to ensure a healthy and safe environment. Staff provide a role model for children, and the development of consistent attitudes to safety and good practice by staff should have a beneficial effect upon the children. †¢ Basic playground rules – drawn up in consultation with the children -help ensure the service operates smoothly. There should be a friendly, welcoming atmosphere that promotes respect between all children and Playworkers. †¢ There should be a wide range of culturally appropriate activities and images available to all the children. †¢ The team must be consistent in the methods they use, back each other up and support each other. Experiences should be shared and discussed at team meetings. †¢ S taff should challenge discriminatory comments (see KIDs anti bullying policy) and take positive action to overcome unacceptable behaviour. Strategies for dealing with this should be discussed with staff and, where appropriate, parents/carers. Staff should talk to children about their behaviour and consequences of negative behaviour. 4. Dealing with conflict 4. 1 Dealing with conflict: principles All playgrounds aim to develop a safe environment in which children are encouraged to express themselves freely, and which fosters the social and emotional development of the children who come to the site. Conflicts do arise at times, and incidents need to be handled sensitively and consistently. Conflicts can occur for various resons, including frustration, disruptive/uncooperative behaviour, lack of space, competition over equipment, bullying and teasing, and misunderstandings When conflicts do arise it is essential that: †¢ Actions are taken to calm the children down, and to allow them to express how they are feeling in a way that is safe to other children. †¢ A positive, calm approach is maintained, both physically and verbally. †¢ Negative behaviour is not rewarded. †¢ The response to a situation should take account of the child’s level of understanding/ability. Blame is not attributed to individuals in situations involving more than one child. The focus should always be on dealing with unacceptable behaviour, the children should never feel it is they who are unacceptable. 4. 2 Effective and appropriate sanctions The principles of effective sanctions are generally that they should: Be as informal as possible, and not escalate. Be as balanced by rewards Be as near in time as possible to the offence, be relevant and understood, and be seen to be just. Follow from clear rules and explanations from the worker as to what is expected of the child. The following are examples of what sanctions may be used: Reasonable defence of oneself from, or restraint of, a child who is lashing out. â€Å"Holding† firmly, but carefully, can be helpful to a younger child. If in the situation of any of these are likely to lead to injury, it is sensible not to use them, and to know what or may not be safe in relation to the child’s disability. Shouting or clapping your hands, for example, as a distraction to a toddler in a dangerous situation. Withdrawal of sweets or special food/ drink treats, or TV, for a limited period – the younger the child, the shorter the length of time this should continue. Sending a child to another room for a short period (but checking on them regularly whilst they are alone is sensible and shows you are still caring). Imposing closer supervision – keeping the child with you. Keep balancing the sanctions with rewards (especially praise) for good behaviour, so that the negative cycle does not take over. Keep a record of problems and sanctions so that you can refer to it to keep an account of the child’s progress and also for reasons of accountability is a complaint is made. It is sometimes necessary to physically retrain a child who is about to harm him/herself, others or property. For conditions and procedures applicable to physical restraint, please refer to KIDS Physical contact and restraint policy. All uses of physical restraint must be recorded. 4. 3 Examples of unacceptable sanctions The list below is intended as general guidance of sanctions that are unacceptable and is not inclusive. The omission of any particular practice does not imply that is it acceptable. Staff will have the opportunity to raise issues arising from their work, for discussion and clarification within supervision. Use corporal punishment e. g. lapping, hitting a child with an implement (for example, a belt or slipper), throwing a missile, shaking, rough handling, squeezing, pushing and punching/ Impose a punishment which ridicules a child e. g. clothes which draw attention to them inappropriately, clothes which are too small or too large, pyjamas during the day, humiliating a child deliberately in front of others. Deny a child food or drink, or the normal ranges/he expects. Coerce a child to eat what you know s/he does not like and is not normally expected to eat. Deliberately frighten, intimidate, threaten or belittle a child, or lock her/ him in e. . a cupboard, bedroom, or send them to bed unreasonably early. Restrict or withhold medication, which could be dangerous. Deprive a child of sleep. Involve the child in any physical contact, which is inappropriate in view of their history, which s/he might see as threatening or uncomfortable, or which exposes the worker or child to the arousal of sexual feelings. Review This policy will be reviewed annually and if necessary adjusted to: – incorporate any changes to legislation; – include any improvements that may have been identified. Most recent review: May 2008

SWOT Case Study Example | Topics and Well Written Essays - 250 words

SWOT - Case Study Example To sustain future growth; Wal-Mart should increase its presence in these markets that include Brazil, India, China and Mexico. The rise in acceptance of the company’s label products, which has experienced an increase of over 40% for the past ten years or so, is another opportunity. Therefore, to earn higher profit margins, Wal-Mart should hike the number of private label products, which are sold at the company’s store. Another opportunity that Wal-Mart has is to expand the grocery stores in order to earn more income since there is a current trend of consuming a healthier food thus increasing the demand of grocery products. Growth of online shopping is also an opportunity. Wal-Mart should seize this opportunity to increase its profits; considering that, Wal-Mart is the largest offline retailer and in 2001, the retail sector of online grew by 4.7% in the US, hitting $197 billion. The company can reach plenty of customers using this technique thus increasing its

A mini-version of a possible chapter of literature review for a Dissertation

A mini-version of a possible chapter of literature review for a proposal - Dissertation Example In this regard, current scholarly literatures agree that there is an important correlation between the teachers’ perceptions, beliefs and attitudes vis-a-vis inquiry based teaching methodology In this chapter, the research methodology that has been adopted in the entire course of the research was presented. In addition, the justification for the selected research methodology, the research approach, research philosophy adopted some ethical concerns and other significant facets clarifying the research methodology for the study. This was done in order to provide a clear frame in which the information and the data used in answering the questions of the research were gathered. In addition, it established the steps taken to achieve the purposes of the study In this regard, the purposes of this research are first, to determine and establish the correlation between teachers’ perception, beliefs and attitudes and inquiry–based teaching methodology. Second, the study aims to identify the factors affecting and influencing the correlation between teachers’ perception, beliefs, and attitudes and inquiry–based teaching methodology. ... 1. What is the relationship between the teachers’ perception of Science and inquiry-based teaching methodology? H.0. There is no relationship between the teachers’ perception of science and inquiry-based teaching methodology. 2. What is the relationship between the teachers’ beliefs regarding Science and inquiry based teaching methodology? H.0. There is no relationship between teachers’ beliefs regarding Science and inquiry-based teaching methodology. 3. What is the relationship between the teachers’ attitude towards Science and inquiry- based teaching methodology? H.0. There is no relationship between teachers’ attitude towards Science and inquiry-based teaching methodology. In order to clarify further these three main questions, some sub-questions will also be addressed. These are (1) what is perception? (2) What is the meaning of beliefs? (3) What is attitude? All of these questions were asked within the context of Science as formal subjec t in school. It is deemed necessary to ask these questions as these concepts connote broad definitions and scope. As such, as a form of limitation, the focus of understanding perception, beliefs and attitude were geared in connection with teaching Science as formal subject in elementary. These questions were developed to â€Å"give direction to the study, limit the scope of the investigation, and provide a device for evaluating progress and satisfactory completion† (Hatch, 2002, p. 41). Research Design Research design is the overall structure that guides the entire research endeavor. It provides the framework in which the conduct of the research is patterned. The above schema presents the design that has been followed in the conduct of the research. For the study,

Comparative analysis of Elkins historical interpretation of slavery Essay

Comparative analysis of Elkins historical interpretation of slavery with James McPhersons interpretation in Ordeal by Fire - Essay Example ze the similarities and differences between the two authors, the relevance of their treatments – fact versus anecdote – and which of the two can be said – in the light of hindsight – to have most accurately described antebellum slavery. Elkins’ and McPherson’s books represent two very differing accounts of slavery and are separated in time by almost a quarter of a century. Elkins discusses the subject in general terms, and advances two main arguments:- It is now appropriate to expand the argument and discuss the points of agreement and disagreement between the two authors and to consider – in the light of history – whose arguments represent the most appropriate view of US slavery Elkins believed that â€Å"the behavior you exhibit is who you are† (Elkins,1959); he maintained that slavery was †so degrading and dehumanizing that slaves lost their identities and became â€Å"Sambos† [docile, child-like, content and striving for attention] The different attitudes to slavery in the North and South of the country were profound; in the North slaves worked mainly as domestic servants, while those in the South were employed in agriculture – originally on three crops: tobacco, rice and indigo, and later on cotton as well. In the North, by the nineteenth century, strong feelings developed that it was not acceptable for one man to own another, and the abolitionists gained strength due to influence of the Quakers, Methodists and other factions. Elkins (1959) wrote â€Å"To the Northern reformer, every other concrete fact concerning slavery was dwarfed by its character as a moral evil – as an obscenity condemned by God and universally offensive to humanity† (Elkins, 1959). Many Northern church dignitaries believed that while one slave remained the whole populace was culpable [Cain and Abel – â€Å"his brother’s keeper†]. In the South, by contrast, it was held that slavery â€Å"was a positive moral good – a necessary arrangement sanctioned in

Global Economic Environments Essay Example | Topics and Well Written Essays - 500 words

Global Economic Environments - Essay Example This is to mean that our products are not intended for home use only but also for the large company and factory use. As the director of the company, I would like to ask for authorization for the company to launch and distribute this product. It is our belief that these new refrigerators will cater for each and everyone needs. It is worth noting that the company has used the best technology to ensure that our products cause no pollution. Owing to the subsidy issued, the company is in the first line fight against environmental pollution (Astley, 2004). Resultantly, it has also taken a step ahead and invited the officials from the environmental pollution control unit to come and test the amount of pollution caused by these products. Having complied with all the required rules, we as the company believe that we have all it takes to distribute our products to oversee states. Given this chance, we shall be grateful, and we believe that everyone who gets a chance to purchase our product wil l not be disappointed. In case of any complaints, the company is ready to fix the issues. We look forward to your consideration. By the time of launching of the new refrigerators, 10,000 refrigerators will be remaining in the company’s stock. The reason is that customers in US cannot buy them since they belong to the older version. Therefore, the company has only two options as the remedy. Either, the company searches for new markets from developing countries or it upgrade them. Upgrading them will not be cost effective since it will cost the company more money and the possibility of recovering the lost money is very low. However, finding markets in the developing states can be more cost effective. The only problem is whether the states governments will allow the company to sell these products to them. Researchers have realized that selling a dead stock at lower prices results to the fast moving of that

Recruitment and selection Essay Example | Topics and Well Written Essays - 1000 words - 1

Recruitment and selection - Essay Example is mandated to ensuring that the organisation acquires quality workforce to enable the organization achieve some of its primary objectives and the company’s vision. However, getting the right people for the job has always been a major challenge for most organisations. This explains why most of the organisations have invested heavily in human resource. McDonalds began operations in the early 1954 and subsequently grew to become the world’s leading food retailer with over 30,000 food outlets in over 199 countries. It is estimated that McDonalds serves approximately 47 million customers on a daily basis. In addition to its retail success, McDonalds has become a global brand a situation that is evidenced by the increasing share capital of the firm. According to McDonalds & Hite, (2005, p.437), the department of human resource in any company is accountable for the management of the workforce to ensure that employees work effectively to achieve the company’s mission and vision. In view of this, the HRM department plays a key role in the management process of an organisation. Some of the responsibilities that the HRM department is charged with include; recruitment, selection, performance management, employee training and administration. The HR process of any organisation aims at recruiting skilled labour to help an organisation achieve competitive advantage particularly in competitive sectors. The process of recruiting new employees at McDonalds runs through the entire year. The process is often both internal and external. However, most of the management team at McDonalds is picked internally which implies that there is employee appraisal. By picking the management team internally, the management team ensures that those selected to the organisation are knowledgeable of the restaurant’s operations in the food industry and also maintain the organisational culture. The recruitment process at McDonalds is broken down into smaller and manageable departmental

English law is too generous to secured creditors. Discuss Essay

English law is too generous to secured creditors. Discuss - Essay Example For clarity, a definition of secured and unsecured creditors will first be established. Then, the discussion will proceed to the various laws and case laws proving that indeed, the laws of UK favours secured creditors. Likewise, the newer laws that are supposed to reform these unfair legislations favouring secured creditors will be addressed. Finally, a conclusion will be formed on the basis of the laws presented whether or not the adage is true. Secured and Unsecured Creditors To define well what secured creditors are, it would be best to first define its anti-thesis, the unsecured creditors. Unsecured creditors are individuals or companies owed money by other individuals or companies which have no recourse for an asset, collateral or fund for repayment in cases wherein default of debtor's payment occurs. On the other hand, secured creditors are generally those that have the benefit of having a security interest over the debtor’s assets. With regards to the English law, parti cularly in relation to the administration of liquidation of companies, insolvency and bankruptcy, the creditors that claims share in the asset are classified into two, i.e., the unsecured and the secured creditors. The former stands pari passu to the later in the event of insolvency or administrative receivership or liquidation. Simply put, secured creditors are treated favourably over unsecured ones in terms of recourse against debtor assets including employees ((Rapalje & Lawrence, 1997). Pertinent Laws on Secured Creditors English law referred to secured creditors numerous times since time immemorial. Most of these references showed favour towards them as opposed to unsecured creditors. The United Kingdom’s security law for instance, has weighed heavily in secured creditors’ favour. Likewise, in cases of insolvency, unsecured creditors rank behind the secured ones. Additionally, secured creditors having qualifying floating charge may have control over the manner of security to be enforced. Moreover, the English law allows secured lenders to enforce said security and step in via a business take over and run the debtor’s business in accordance to their preferences without any due notice given to other unsecured creditors. With these few examples alone, the adage â€Å"English law is too generous to secured creditors† is already being justified. In legislation, secured creditors are given the right to appoint their own â€Å"administrative receiver† in the same manner that they could also block an administrator should they find it necessary (Insolvency Act, 1986). As such, it becomes impossible for them to acquire the business without the intervention of 3rd parties. To prove further that the â€Å"English law is too generous to secured creditors†, several case laws will be discussed as evidence of this adage. All these cases basically revolves around the pursuit of one party to disregard the pari passu law that favors secured creditors over unsecured one, all to no avail. First case in point is the British Eagle International Air Lines Ltd v Cie Nationale Air France (1975). This is a case of English insolvency law that involves a company that winded up and disputes among creditors ensued. This judgment for this case decided it against public policy to vary insolvent estate’s claims and declare unlawful to contract against Insolvency Act of 1986. Thus, the sum due to Air

Choo Bee Metal Industries Coursework Example | Topics and Well Written Essays - 500 words

Choo Bee Metal Industries - Coursework Example The company registered a marginally lower profit before tax of RM5 million in 2010 compared to the figure of RM18 million in 2009. This decrease is attributed to the fall in steel prices and dampened business activities. Because of the slumping price situation, the Group also adjusted their inventory net realizable value by taking on a write down of RM10.2 million. The company earned revenues of RM221 million in 2010, which was 13% more than the prior year's results (RM196 million in 2009). The net income fell at from RM14 million in 2009 to RM5 million in 2010. The dividends per share (Sen) remained fixed at 4.50 while the earnings per share (Sen) decreased from 18.49 (2009) to 14.80 (2010). Since most companies in the supplies and fixtures areas of construction do not pay a dividend, the positive trend Choo Bee Metal Industries has shown in dividend payments, deserves a special mention.

In Arthur Millers play the crucibl Essay Example for Free

In Arthur Millers play the crucibl Essay In Arthur Millers play the Crucible, Reverend Hale changes as the plot unfolds. When Reverend first arrives in Salem he is certain he will use scientific methods to find witches. As the court hearing begins to unfold, Reverend Hale opposes the actions being taken, thus begins using his own judgments. Hale attempts to save the guiltless when he realizes they were convicting innocent people. The plot takes place in 1619, in a small town named Salem. The town was young; being only 40 years old was very religiously strict. A group of teen girls were caught dancing naked in the woods. They started making accusations of witchcraft across the town. Reverend Hale, who was a witch expert, was called from a near by town to put a stop to the matter. One reason Reverend hale changed as the plot unfolds is because he at first believes that he will be using scientific methods to find witches. Hale firmly follows the law to sustain order. By keeping to his books he prepares himself to pay no heed to conclusions. He trusts his books to keep control over the problems arising in Salem. all the invisible world, caught defined, and calculated. In these no fear now-we shall find him out if he has come among us, and mean to crush him utterly if he has shown his face. (Miller, 39) One reason Reverend Hale changed as the plot unfolds is because he at first believes that he will be using scientific methods to find witches. Subsequently Reverend starts to evolve his thinking during the trail and starts going by his own judgment. He pleads with the judge to let Proctor return, only to be rejected by him. Hale fought against the judges verdict realizing it was unjust. Hale then decided to leave the court. I denounce these preceding. I quit the court. (Miller, 115) Subsequently Reverend starts to evolve his thinking during the court hearing and starts going by his own judgment. Then at the end, Reverend changes even more when he realizes they were accusing every one of witchcraft and tries to save the innocent. Reverend declares he will not take a life of an innocent person I am a minister of the Lord, and I dare not take a life without there be proof so immaculate no slightest qualm of conscious may doubt it. (Miller, 99) He realizes that it is not the convicted people, but that of a hunt to find a cause for there problems. He encourages Mr. proctor to confess to witchery. Also pleading with Procters wife, he protests the foolishness of admitting to something you did not do. Finally Reverend Changes for the better realizing that not everyone is a witch and attempts to save the innocent Hale changes from being in favor of the witch trails to opposing it due to the amount of unnecessary convictions with sentences of death. He finds that, when you stop accusing people every for every incident and mishaps, many of the folks are innocent. It is hard to believe that many innocent people were killed during the Salem witch trials. Certainly nothing like that will ever happen today. Reverend Hale changes as the scheme unfolds in Arthur millers play, the crucible. Work Cited Miller, Arthur. The Crucible. New York Penguin, 1952 Jonathan Schneider Show preview only The above preview is unformatted text This student written piece of work is one of many that can be found in our GCSE Arthur Miller section.

Adult Learning Today Essay Example for Free

Adult Learning Today Essay Summary Adult learning has become the number one priority in everyone’s lives. The motivation and drive that is brought on by dreams and goals is phenomenal. Adult learners must be motivated to want to further their education. â€Å"Back in the 20th century various individuals, such as John Dewey, Eduard Lindeman, and Martha Anderson all pursued theories about Andragogy which was first used by Alexander Kapp in 1833† (Abela J, 2009). Andragogy means man and was used to describe the educational theory of the Greek philosopher Plato. Adults engaging in continuing education were studied in this theory. Andragogy assumes that â€Å"adults are independent, have various experiences, are motivated by internal drives, and integrate their learning into everyday life† (Abela J, 2009). It is easier to learn and teach when it is something that is well known. This article covers Andragogy learning theory because it is used now a day more than ever. The drive that keeps continuing education is oneself. The drive to motivation is based off of the Hierarchy of needs: self-actualization, esteem needs, social needs, safety needs, and physiological needs. The role of educators is the catalyst for motivation. It is easier to learn when the person teaching is knowledgeable and cares about the education aspects. However, reflection and motivation are insufficiently addressed by this concept. Learning activities should address the knowledge, skills, and attitudes to what is needed to become knowledgeable in retaining the information. Feedback when learning new information becomes an important role so that one may know whether the information is being comprehended as well as being retained for further use. Adults find motivation within the demands and desires of their lives, in providing for themselves and for their families, and in satisfying personal dreams and ambitions. Motivation may also come from inside a person or the surrounding environment. In everyday life as well as in the work aspects furthering education is the best way to stay up to date. Andragogy is a great theory and is used in everyday life more than realized. Reflection By looking into the reasoning behind all my motivation there are the answers I have always tried to find. What am I working towards? For who? I am an adult learner and motivation is key to my life and what I want out of it. Motivation is my drive to furthering my own education. Andragogy actually describes me perfectly. I am motivated, independent, and I apply all my knowledge to everyday life. It helps greatly when professors and educators actually work with you and help you better understand the information being taught versus just being a â€Å"teacher† for the money. I feel as if teachers online especially have lost sight of the education aspects. Left out from the summary Andragogy is a popular theory used in medical education. Theory works perfectly into my life even though I am a Business major; I also have the drive to help the elderly, so I am a certified nursing assistant. My professors have been there for me and helped me greatly. My learning style is independent much like Andragogy but, I also have to apply everything I learn into everyday life or I won’t be able to retain all the information given. Motivation is the key to anything you want to achieve in life and motivation is what keeps me going during the long work weeks and the long school hours. If one concept doesn’t work then move onto another concept until the learning style clicks. In this article the medical field and this adult learning theory works exceptionally well. Although this may be just another theory, it is of great importance to the adult learners furthering their education. We can better understand the world around us and how things are done if we understand how to retain the information given. As a full-time student, young mom, and full-time worker, online education has been more than helpful. It is my motivation to finish my associates, then finish out with my bachelors, and move forward to the next steps in my life. They say, â€Å"You can’t teach an old dog new tricks†, teach things the first time and use all concepts needed and you will soon achieve life goals. By furthering your education you may open up doors and opportunities you would not have gotten if you had not decided to go to school. Education is the best decision you could make for yourself as well as to make the world a better place by being educated. Works Cited Abela, J. (2009). Adult learning theories and medical education: a review. Malta Medical Journal, 21(1), 11-18. Merriam S (2008). Adult Learning Theory for the Twenty-First Century. Pg. 119.

Supply Chain Management Systems at PC World

Supply Chain Management Systems at PC World CHAPTER ONE INTRODUCTION I would like to undertake the study of Supply Chain Management Systems at PC World, United Kingdom. The study covers the processes in the organization, the value chain in the firm and its analysis. I made an analysis of the ambiguities in the processes of the system and put forth recommendations needed for the improvements in future. Relationship Management at the value chain, the customer services in the organization, its impact, Information and Communication Technologies (ICT) was given concentration in the studies. Objectives of the Study: There are multiple objectives for my studies of research. Mainly the supply chain system in PC World is analysed in detail. Improvements for the development of the supply chain system in future is also aimed in my research as it has its own significance for a purchase led kind of business. Information and Communication Technology systems in PC World and Supplier Relationship Management in the work place are given importance as the secondary objective of the studies. An analytic thinking over the improvement of customer satisfaction with use of value chain has done as another objective of this research. Why is this study important? The economic crisis of 2009 was the most severe one after the Great Depression of 1929. The much expected GDP growth had not happened in the third quarter of 2009 and the growth was 0.3 in the last quarter of the year (statistics.gov, 2010). Most of other European countries have shown modest growth rates, UK is still in search of positive triggers. We have seen six consecutive quarters of negative growth and the crisis has affected the economy very dangerously. 5.7 per cent of the market capitalization has been wiped out in UK in the last 18 months. These numbers look worst when the economy faced inflation in the same time period. The doldrums in the job market and the virtually frozen consumer spending have affected many industries in the country (guardian, 2010). Still we are not at all survived from the crisis and waiting for much horrific double dip recession. So the organizations which have better operating systems only can survive in market. The organizations who serve an impro ved customer service will be benefited in this situation. So the organizations are trying to improve the satisfaction of customers, reduce costs and improve their profitability. Companies are in search of synergies and positive triggers with restructuring and reorganizing their strategies and operations. The Information and Communication Technology systems come across a lot of developments in this period. This is the real opportunity for the companies to come up in the market with ideal strategies and improvements in the operations. My research will be a benefit for the companies which are eagerly in search of ways to improve their efficiency as it is done in the wake of these tough situations. Theoretical Framework I would be guided on mostly by the studies of Geoff Walsham, Professor in University of Cambridge. The series of publications of his works by University of Cambridge are well respected in this area of study. Globalization and ICT: Working across culture by Geoff Walsham would be the primary theoretical resources of my research. These works shows lights on the significance of Information and Communication Technology in the present status of the economies. Another resource for my studies is Supply chain management: more than a new name for logistics, by M. C. Lambert and D. M. Pagh. These works are published in IJLM (International Journal of Logistics Management). They formed a primary thought for the subject of my proposed study. Introduction to e-supply chain management: engaging technology to build market winning business partnership by David Frederick Ross inspired me to work with the advanced methods of improvements for supply chain management systems and its operations. Problem of Research: The problem of the proposed research is insufficiencies and the opportunities of improvements for the improvements in the system of supply chain in PC World. Suggestions are made to improve the efficiency and productivity of the PC World as a part of this research. The research would be done concentrating on 3 dimensions. Implementation of Information and Communication Technology in the operations, customer satisfaction and Supplier Relationship Management are the three main points where the concentration has been given in this study. The main questions raised for the purpose of this research are listed below: How is the organisation of Supply Chain at P C World? How is the value chain organized in P C World? What role does the ICT system have in value chain? How does the ERP system work in P C World and what is the impact of it on value chain? How does P C World manage the supplier relations of it? In what way P C World manage the relations with its key suppliers? How does the supply chain affect the satisfaction of customers? What improvements can be made in P C World? How can the proposed changes be implemented in P C World? How will this change improve the efficiency of business? Ethical Issues Ethical Issues: In conducting this study, I would be guided by the Guidelines set out in the British Educational Research Association (BERA) 2004 ethical issues for Educational research. The guidelines state that the researches are wholly responsible to their sponsors, the research community and participants of the research. The guidelines states that all research work must be conducted at the highest levels of honesty. Research findings are to be published without falsifying and misstating the work done. The guidelines set out the responsibilities of the researcher to participants of the research, sponsors of the research and the research community. (BERA, supply chain management is important to deliver the products and services to end customers. However, it appears that the notions on supply chain management may only be indirectly associated with the issues surrounding consumer behaviours toward maintaining and/or otherwise pushing customer satisfaction. As referenced in many publications, undoubtedly, the role of supply chain management is an important factor in boosting the organizational success. On a separate perspective, consumer behaviour is also an essential factor toward organizational viability into years to come. Qualitatively, preliminary studies have been undertaken concerning the connection between supply chain management and customer satisfaction, as well as the connection between consumer behaviour and customer satisfaction, in trying to recognize the clear distinctions of each topic toward ensuring customer satisfaction. This paper attempts to bring out the significance of both issues combined in relation to customer satisfaction. If the preliminary studies emphasized in automotive and food industries, this paper attempts to analyze the small and medium enterprises in service industry. It is expected that the increasing roles of supply chain management and consumer behaviour in small and medium enterprises are able to improve the overall organizational performance. A cluster sampling methods is incorporated in this study to note the characteristics of those small and medium enterprises in certain locations. Variables chosen in this study are mainly covered the traditional SERVQUAL dimensions of tangible, reliability, responsiveness, assurance, and empathy. Aside from the qualitative analyses, which are based on interviews and field observations, a combination of statistical software packages are utilized as tools toward building quantitative analysis of the study. Research is conducted by gathering data from primary and secondary sources in service industries in Jakarta, and Bandung. As stated, it is expected that such studies would reveal the significance of supply chain management and consumer behaviour in boosting the customer satisfaction level toward organizations products and services. It is expected that such issues are mostly true for small and medium enterprises, perhaps. Limitations I would be attempting the research in a much comprehensive way as possible, following limitations may be underlying in the research Time Constraints: A detailed and exhaustive study was not allowed by my course semester as few significant areas are there where I was forced to leave out. However, most of the significant disciplines would be covered in the research. Security Issues: a supply chain in an organization, information on ERP and key supplier contracts are very sensitive kind of company information and it would be too tough to reproduce them. So I foresee myself as not being capable of publishing a few of my findings. The support of management which I had secured beforehand for the research would allow me to bring most of the findings out in the studies. Financial Constraints: Some suppliers of the organization are located overseas. So it would not be feasible for me to cover all major suppliers of the organization financially. Thus the major suppliers who have their physical operations in UK are confined in my research. Contributions of the research A dynamic and innovative concept of Supply Chain Management systems are anticipated as my study is chiefly a research led exercise. Fast growing systems of ICT in Supply Chain and management of Supplier Relationship would be invaluable resources academically. Different paths would be shown for P C World to strengthen their existing not so good supply chain, consolidate their supplier relations and to construe its customers needs in the research as a sense of business, for increasing the efficiency of processes and profitability of business. Project Plan of Research The proposed work for research would be conducted within a period of ninety days. The studies for research have being got worked since mid December and would be finished by March. The first month of my studies has been utilized for background studies and literature review. Over the next two months, twenty hours a day would be allocated for my work of research. The SCM systems and various practices in the work place, the Information and Communication Technology systems used, will be analysed in the actual company locations. Structured questionnaires would be prepared for the empirical studies of my research and to interview the customers of P C World and the suppliers of it. The last month of research would be used to analyse the findings and data, bring up recommendations for the improvements of supply chain and to get it slimmer and efficient, and to report the entire studies of research. CHAPTER TWO LITERATURE REVIEW Literature Review Other than the theoretical resources we discussed above, the following resources are also added to the knowledge related to this study. Transition to B2B e-Market place enabled supply chain: Readiness Assessment and Success Factors by Movahedi B., Lavassani, M K, Kumar V would be the principal resource material of the research. A great gamut of management of supply chain, role of information technology and recent development in the area of supply chain management, and numerous case studies are discussed in the book. This book allowed me to grasp a clear picture on the subject of research. Knowledge management systems: information and communication technologies by Ronald Maier provided more detailed technical aspects for the research. The latest developments and happenings in the field of research are updated with the Journal of Supply Chain Management and Journal of E Commerce. INTRODUCTION There is a drastic development in the use of information and communications technology (ICT) in logistics and supply chain management. ICT is today being applied in many organisations in a wide range and operations areas. It has provided new ways to store, process, distribute and exchange information both within companies and with customers and suppliers in the supply chain. ICT used to exchange information in the supply chain is often named inter organisational ICT or inter organisational information systems (IOIS).In supply chain management, ICT has especially been recognised as an enabler for information sharing which companies in the supply chain can use for eliminating the so called bullwhip-effect (Lee et al., 1997). Information-sharing is also a key component in many of the recent automatic replenishment programs (ARP) (Daugherty et al., 1999). Initiatives such as vendor managed inventory (VMI) and collaborative planning, forecasting and replenishment (CPFR) are based on an in creased level of automation in both the flow of physical materials and goods and the flow of information between companies to improve the efficiency in the entire supply chain. In a operations management perspective, companies seek to further improve the efficiency in the supply chain by sharing information related to matching demand and supply such as short- and long-term production planning, demand forecasting and materials and capacity planning. Information that can be relevant to share between customers and suppliers typically includes point-of-sales data, forecasts and inventory levels. There is a significant amount of research demonstrating a positive impact of ICT in the supply chain. As companies seek to improve the efficiency in the supply chain through increased integration, ICT can be considered as a key enabler for supply chain management through its ability to support information sharing and shortening information processing time. Supply chain integration can however be expressed in a wide range of dimensions such as integration of processes, information, organisations and systems (Bowersox et al., 1999; Mouritsen, et al., 2003). Similarly, the impact of ICT can be demonstrated in terms of for instance changes in relationships, interorganisational changes and performance (Wilson and Vlosky, 1998). The many dimensions in which supply chain integration can be expressed and the wide variation of factors in which the impact of ICT can be defined in terms of integration indicates that previous researches have been limited to studying a few dimensions and variables relationships at a time. The aspect of how to control and coordinate the activity between the companies in the supply chain, and how ICT affects the level of control integration in the supply chain is a poorly developed area. We propose in this paper a research model for further research exploring the impact of ICT on integration in supply chain control. The model is primarily based on theory within supply chain integration and the impact of ICT. It also incorporates the supply chain control perspective, which defines the scope of application of the model. In contrast with previous research, this model does not intend to limited to a few pre-defined dimensions or variables for investigation but can be used to examine situations involving any type of integration dimension and influencing factor. Supply Chain Management Supply Chain Management is effective management by planning, implementing and controlling the activities in the supply chain system in an organization. Activities from warehousing the inventory to movement of products to the consumer are controlled and co-ordinated by the supply chain management. Supply Chain Management encompasses the planning and management of all activities involved in sourcing, procurement, conversion, and logistics management activities, it includes coordination, cooperation and collaboration with channel partners, which can be suppliers, intermediaries, third-party service providers, and customers APA (American Professional Association). Characteristics of Supply Chains The management of supply and demand in and across the companies are integrated by supply chains It coordinates the network of business operations which provide the products and services. The logistics and supply chain management are distinguished by some researchers. At the same time some of them consider them as similar terms. The management of supply chain can be used as a software also A study on supply chain event management allows knowing how the system of supply chain is coordinated in an organization and how resolutions are produced for the problems that occur during the effectuation of supply chain in an organization. Issues in Supply Chain Management Following limitations must be dealt with the management of supply chain: Configuration of distribution network is the main limitation of the management of supply chain. It implies the supply chain is bore on by the number of suppliers, their locations, and missions of network of customers. The facilities for production, centres for distribution, cross docks, ware houses etc influence the supply chain management. The supply chain is also affected by the strategy of distribution. Replacement strategy and transportation is the other concerns for the management of supply chain. The total supply chain management is affected by the sharing of valuable information on the demand signals, inventory, transportation and the forecasts. The location and quantity of inventory which include finished goods, work in process goods and raw materials influence the supply chain. The cash flows in each and every level of supply chine will also affect it. The task flow like order fulfilment, inventory procurance, goods transporting and ware housing SUPPLY CHAIN MANAGEMENT PROBLEMS Supply chain management must address the following problems: Distribution Network Configuration: number, location and network missions of suppliers, production facilities, distribution centres, warehouses, cross-docks and customers. Distribution Strategy: questions of operating control (centralized, decentralized or shared); delivery scheme, e.g., direct shipment, pool point shipping, cross docking, DSD (direct store delivery), closed loop shipping; mode of transportation, e.g., motor carrier, including truckload, LTL, parcel; railroad; intermodal transport, including TOFC (trailer on flatcar) and COFC (container on flatcar); ocean freight; airfreight; replenishment strategy (e.g., pull, push or hybrid); and transportation control (e.g., owner-operated, private carrier, common carrier, contract carrier, or 3PL). Trade-Offs in Logistical Activities: The above activities must be well coordinated in order to achieve the lowest total logistics cost. Trade-offs may increase the total cost if only one of the activities is optimized. For example, full truckload (FTL) rates are more economical on a cost per pallet basis than less than truckload (LTL) shipments. If, however, a full truckload of a product is ordered to reduce transportation costs, there will be an increase in inventory holding costs which may increase total logistics costs. It is therefore imperative to take a systems approach when planning logistical activities. These tradeoffs are key to the most efficient and effective Logistics and SCM strategy. Information: Integration of processes through the supply chain to share valuable information, including demand signals, forecasts, inventory, transportation, potential collaboration, etc. Inventory Management: Quantity and location of inventory, including raw materials, work-in-progress (WIP) and finished goods. Cash-Flow: Arranging the payment terms and methodologies for exchanging funds across entities within the supply chain. Supply chain execution means managing and coordinating the movement of materials, information and funds across the supply chain. The flow is bi-directional. ACTIVITIES/FUNCTIONS Supply chain management is a cross-function approach including managing the Movement of raw materials into an organization, certain aspects of the internal Processing of materials into finished goods, and the movement of finished goods out of the organization and toward the end-consumer. As organizations strive to focus on core competencies and becoming more flexible, they reduce their ownership of raw materials sources and distribution channels. These functions are increasingly being outsourced to other entities that can perform the activities better or more cost effectively. The effect is to increase the number of organizations involved in satisfying customer demand, while reducing management control of daily logistics operations. Less control and more supply chain partners led to the creation of supply chain management concepts. The purpose of supply chain management is to improve trust and collaboration among supply chain partners, thus improving inventory visibility and the velo city of inventory movement. Several models have been proposed for understanding the activities required to manage material movements across organizational and functional boundaries. SCOR is a supply chain management model promoted by the Supply Chain Council. Another model is the SCM Model proposed by the Global Supply Chain Forum Activities in Supply Chain Management The movement of raw materials for internal processing in an organization. Conversion of raw materials into finished goods. Movement of finished goods to the consumer or end user. It is the responsibility of supply chain management to bring down the ownership of raw materials for the organization for a long period and to help the company to achieve the competence for the organization. The functions can be outsourced to increase the cost effectiveness and the satisfaction of customers demands. The management of supply chain has to construct trust among the members in the supply chain and it must better the association among them. The organization should be helped to actuate the inventory immediately and must develop the visibility in the supply chain. A Supply Chain Management model projected by the GSCF (Global Supply Chain Forum) demonstrates that the activities in a supply chain can be characterized as strategic, operational and tactical activities. Strategic Activities The optimization of strategies of an organization like number of warehouses, locations, centres of distributions, facilities and locations of warehouses etc are included in strategic activities. Strategic activities include the communication network creation among the supply chain members and it must develop an improvement in the activities of supply chain such as shipping, docking, transport, and logistics etc. The organization of designing of the products and development are included in strategic activities of an organization and the strategic activities must integrate the new and existing products into the supply chain. It should support all the activities in supply chain. All the activities of supply chain must be integrated with overall activities of the organization by the strategic activities. Tactical Activities It includes decisions concerning to purchase of inventory and contracts. It includes decisions pertained to production such as the location, schedule, contracts, plans and definition of processes of production etc. Decision making in relation with the quality, transport, quantity, location, and use of inventory. The strategy formulation in concern with freight like the transport frequency, the cost, routes, contracts and logistics etc are included It involves the best process benchmarking in the industry throughout its operations. Operational Activities It includes decisions and activities in relation with day to day activities connected to production and planning at each levels of supply chain. It involves forecasts of production facilities and necessities in supply chain in every instant. It involves forecasting and planning of Demand and converting the overall demand into supply and share it with every the members of the supply chain. Forecasting, planning and coordinating the demand forecast of each and every customer and share bode with all suppliers. Inward operations, such as movement and transport of goods and stocks in the supply chain. It involves operational decisions and planning from ingestion of inventory to the current of finished goods in the chain of supply. It includes the promises of orders, accounting for all processes in the supply chain from suppliers to consumers or end users. Scope of Supply Chain Management To compete in the global market, companies rely on effective networks of supply chain According to Peter Ducker, business networking concept covers beyond the conventional enterprise limitations and broadens to coordinate the entire process of business throughout a value chain of multiple companies included in it. Outsourcing of Information Technology has enabled the organizations to be processed in such a way that each partner of business concentrates in the few significant areas in which he is specialized. This inter organizational network is the innovative trend in form of organization with the complex interactions among the key players; the structure of network is not a hierarchical structure or a market structure. It is ambiguous of what kind of performance level impact that various supply network structures could have on organization, and little is known about the conditions of coordination and tradeoffs that may subsist among the players. From point of view of a system, a structure of complex network can be decayed into individual component companies (Zhang and Dilts, 2004). Conventionally, companies in a supply network focus on the processes inputs and outputs, with little matter of concern for the internal management of the firm working on other individual players. Therefore, an internal management choice control structure is known to make a major impact on performance of local companies (Mintzberg, 1979). There have been large changes in environment of business which has contributed to the supply chain networks developments. Primarily, as a result of globalization and with the increase of big multi-national companies, strategic alliances, joint ventures and business partnerships, have found to be making important factors of success, following the earlier practices of JIT (Just-In-Time), Lean Management and Agile Manufacturing. Secondly, changes of technology, especially the dramatic fall in the cost of information communication, which is a predominant component of transaction costs, have led to changes in organization among the members of the network of supply chain (Coase, 1998). The exceptional transformation towards activities of integration from managing functions of individuals with processes of key supply chain in place could be the first significant step in establishing a successful supply network. For example; the department of purchasing places orders as necessities become appropriate only, when Department of Marketing responding to consumer demands and convey the same with all the distributors and retailers across to go with the demand of customers. The overall integration process leverages the whole shared information among partners of supply chain of an organization towards its advantage. The key to Successful consolidation of Supply chain business process is by employing the collaborative work across suppliers and buyers, common systems along with the shared information and joint product development. In 2000, the Lambert and Cooper expressed their view as the whole as The continuous information flows in the integrated supply chain process supports an organization to achieve best product flows. Despite such expression, there subsists an opinion among organizations and networks of management, that product flows optimization cannot be realized without implanting a process access to respective businesses. The supply chain significant processes by Lambert (2004) are listed below: Customer relationship management Management customer service Management of demand Fulfilment of orders Management of flow of manufacturing Management of supplier relationship Development of a product and commercialization Management of Returns In addition to points of Lambert other keys are: Procurement Physical distribution Outsourcing and partnerships Measurement of performance Management of customer service process As the information of customer is the basic source for service of customers, the important aspect of Customer relationship Management is between the organization and its customers. This real- time information makes customers cognisant on various details such as product availability, product information, probable delivery dates through multiple interfaces of information about the companys operations of production and distribution. Steps to build an efficient and Successful relationship with customers: Establish goals which are commonly rewarding between organization and customers Customize and invest efforts to preserve customer resonance and support always create positive outlook with customers in the organization Process of procurement In laying good strategic plans for process of procurement, the interests, opinions and support of the suppliers is very important; because their confidence in the plans lay foundation for newly build manufacturing flow management and it is the same in case of a development of a new product. When activities are global and far reach across, the companies need to accommodate processes to manage and source them accordingly. For achieving success in creating the preferred product, it is significant to have mutually beneficial relationship, cut down times cycles in design and development of the new product play very important role. Communication systems can be boosted by deploying tools like Internet connectivity and electronic data interchange (EDI), of the purchasing function of a firm to drive activities. These powerful systems of communication streamlines a lot of processes in managing, obtaining and tracking information about products and materials and products, which supports organization in dealing with issues successfully; supply sources, inbound transportation negotiation phases, resource plans, order placement, delivery status, storage capabilities, handling and quality assurance. Also, it actuates the organizations to handle the responsibility and to organize commitment with suppliers over supply continuity, delivery scheduling, misrepresentation, and research support studies in creating new product and sources of programs. Development of new product and commercialization This helps organizations to reduce time cycles of development of product with aspects of customers, suppliers so as to capture markets better by being competitive, innovations of products Supply Chain Management Systems at PC World Supply Chain Management Systems at PC World CHAPTER ONE INTRODUCTION I would like to undertake the study of Supply Chain Management Systems at PC World, United Kingdom. The study covers the processes in the organization, the value chain in the firm and its analysis. I made an analysis of the ambiguities in the processes of the system and put forth recommendations needed for the improvements in future. Relationship Management at the value chain, the customer services in the organization, its impact, Information and Communication Technologies (ICT) was given concentration in the studies. Objectives of the Study: There are multiple objectives for my studies of research. Mainly the supply chain system in PC World is analysed in detail. Improvements for the development of the supply chain system in future is also aimed in my research as it has its own significance for a purchase led kind of business. Information and Communication Technology systems in PC World and Supplier Relationship Management in the work place are given importance as the secondary objective of the studies. An analytic thinking over the improvement of customer satisfaction with use of value chain has done as another objective of this research. Why is this study important? The economic crisis of 2009 was the most severe one after the Great Depression of 1929. The much expected GDP growth had not happened in the third quarter of 2009 and the growth was 0.3 in the last quarter of the year (statistics.gov, 2010). Most of other European countries have shown modest growth rates, UK is still in search of positive triggers. We have seen six consecutive quarters of negative growth and the crisis has affected the economy very dangerously. 5.7 per cent of the market capitalization has been wiped out in UK in the last 18 months. These numbers look worst when the economy faced inflation in the same time period. The doldrums in the job market and the virtually frozen consumer spending have affected many industries in the country (guardian, 2010). Still we are not at all survived from the crisis and waiting for much horrific double dip recession. So the organizations which have better operating systems only can survive in market. The organizations who serve an impro ved customer service will be benefited in this situation. So the organizations are trying to improve the satisfaction of customers, reduce costs and improve their profitability. Companies are in search of synergies and positive triggers with restructuring and reorganizing their strategies and operations. The Information and Communication Technology systems come across a lot of developments in this period. This is the real opportunity for the companies to come up in the market with ideal strategies and improvements in the operations. My research will be a benefit for the companies which are eagerly in search of ways to improve their efficiency as it is done in the wake of these tough situations. Theoretical Framework I would be guided on mostly by the studies of Geoff Walsham, Professor in University of Cambridge. The series of publications of his works by University of Cambridge are well respected in this area of study. Globalization and ICT: Working across culture by Geoff Walsham would be the primary theoretical resources of my research. These works shows lights on the significance of Information and Communication Technology in the present status of the economies. Another resource for my studies is Supply chain management: more than a new name for logistics, by M. C. Lambert and D. M. Pagh. These works are published in IJLM (International Journal of Logistics Management). They formed a primary thought for the subject of my proposed study. Introduction to e-supply chain management: engaging technology to build market winning business partnership by David Frederick Ross inspired me to work with the advanced methods of improvements for supply chain management systems and its operations. Problem of Research: The problem of the proposed research is insufficiencies and the opportunities of improvements for the improvements in the system of supply chain in PC World. Suggestions are made to improve the efficiency and productivity of the PC World as a part of this research. The research would be done concentrating on 3 dimensions. Implementation of Information and Communication Technology in the operations, customer satisfaction and Supplier Relationship Management are the three main points where the concentration has been given in this study. The main questions raised for the purpose of this research are listed below: How is the organisation of Supply Chain at P C World? How is the value chain organized in P C World? What role does the ICT system have in value chain? How does the ERP system work in P C World and what is the impact of it on value chain? How does P C World manage the supplier relations of it? In what way P C World manage the relations with its key suppliers? How does the supply chain affect the satisfaction of customers? What improvements can be made in P C World? How can the proposed changes be implemented in P C World? How will this change improve the efficiency of business? Ethical Issues Ethical Issues: In conducting this study, I would be guided by the Guidelines set out in the British Educational Research Association (BERA) 2004 ethical issues for Educational research. The guidelines state that the researches are wholly responsible to their sponsors, the research community and participants of the research. The guidelines states that all research work must be conducted at the highest levels of honesty. Research findings are to be published without falsifying and misstating the work done. The guidelines set out the responsibilities of the researcher to participants of the research, sponsors of the research and the research community. (BERA, supply chain management is important to deliver the products and services to end customers. However, it appears that the notions on supply chain management may only be indirectly associated with the issues surrounding consumer behaviours toward maintaining and/or otherwise pushing customer satisfaction. As referenced in many publications, undoubtedly, the role of supply chain management is an important factor in boosting the organizational success. On a separate perspective, consumer behaviour is also an essential factor toward organizational viability into years to come. Qualitatively, preliminary studies have been undertaken concerning the connection between supply chain management and customer satisfaction, as well as the connection between consumer behaviour and customer satisfaction, in trying to recognize the clear distinctions of each topic toward ensuring customer satisfaction. This paper attempts to bring out the significance of both issues combined in relation to customer satisfaction. If the preliminary studies emphasized in automotive and food industries, this paper attempts to analyze the small and medium enterprises in service industry. It is expected that the increasing roles of supply chain management and consumer behaviour in small and medium enterprises are able to improve the overall organizational performance. A cluster sampling methods is incorporated in this study to note the characteristics of those small and medium enterprises in certain locations. Variables chosen in this study are mainly covered the traditional SERVQUAL dimensions of tangible, reliability, responsiveness, assurance, and empathy. Aside from the qualitative analyses, which are based on interviews and field observations, a combination of statistical software packages are utilized as tools toward building quantitative analysis of the study. Research is conducted by gathering data from primary and secondary sources in service industries in Jakarta, and Bandung. As stated, it is expected that such studies would reveal the significance of supply chain management and consumer behaviour in boosting the customer satisfaction level toward organizations products and services. It is expected that such issues are mostly true for small and medium enterprises, perhaps. Limitations I would be attempting the research in a much comprehensive way as possible, following limitations may be underlying in the research Time Constraints: A detailed and exhaustive study was not allowed by my course semester as few significant areas are there where I was forced to leave out. However, most of the significant disciplines would be covered in the research. Security Issues: a supply chain in an organization, information on ERP and key supplier contracts are very sensitive kind of company information and it would be too tough to reproduce them. So I foresee myself as not being capable of publishing a few of my findings. The support of management which I had secured beforehand for the research would allow me to bring most of the findings out in the studies. Financial Constraints: Some suppliers of the organization are located overseas. So it would not be feasible for me to cover all major suppliers of the organization financially. Thus the major suppliers who have their physical operations in UK are confined in my research. Contributions of the research A dynamic and innovative concept of Supply Chain Management systems are anticipated as my study is chiefly a research led exercise. Fast growing systems of ICT in Supply Chain and management of Supplier Relationship would be invaluable resources academically. Different paths would be shown for P C World to strengthen their existing not so good supply chain, consolidate their supplier relations and to construe its customers needs in the research as a sense of business, for increasing the efficiency of processes and profitability of business. Project Plan of Research The proposed work for research would be conducted within a period of ninety days. The studies for research have being got worked since mid December and would be finished by March. The first month of my studies has been utilized for background studies and literature review. Over the next two months, twenty hours a day would be allocated for my work of research. The SCM systems and various practices in the work place, the Information and Communication Technology systems used, will be analysed in the actual company locations. Structured questionnaires would be prepared for the empirical studies of my research and to interview the customers of P C World and the suppliers of it. The last month of research would be used to analyse the findings and data, bring up recommendations for the improvements of supply chain and to get it slimmer and efficient, and to report the entire studies of research. CHAPTER TWO LITERATURE REVIEW Literature Review Other than the theoretical resources we discussed above, the following resources are also added to the knowledge related to this study. Transition to B2B e-Market place enabled supply chain: Readiness Assessment and Success Factors by Movahedi B., Lavassani, M K, Kumar V would be the principal resource material of the research. A great gamut of management of supply chain, role of information technology and recent development in the area of supply chain management, and numerous case studies are discussed in the book. This book allowed me to grasp a clear picture on the subject of research. Knowledge management systems: information and communication technologies by Ronald Maier provided more detailed technical aspects for the research. The latest developments and happenings in the field of research are updated with the Journal of Supply Chain Management and Journal of E Commerce. INTRODUCTION There is a drastic development in the use of information and communications technology (ICT) in logistics and supply chain management. ICT is today being applied in many organisations in a wide range and operations areas. It has provided new ways to store, process, distribute and exchange information both within companies and with customers and suppliers in the supply chain. ICT used to exchange information in the supply chain is often named inter organisational ICT or inter organisational information systems (IOIS).In supply chain management, ICT has especially been recognised as an enabler for information sharing which companies in the supply chain can use for eliminating the so called bullwhip-effect (Lee et al., 1997). Information-sharing is also a key component in many of the recent automatic replenishment programs (ARP) (Daugherty et al., 1999). Initiatives such as vendor managed inventory (VMI) and collaborative planning, forecasting and replenishment (CPFR) are based on an in creased level of automation in both the flow of physical materials and goods and the flow of information between companies to improve the efficiency in the entire supply chain. In a operations management perspective, companies seek to further improve the efficiency in the supply chain by sharing information related to matching demand and supply such as short- and long-term production planning, demand forecasting and materials and capacity planning. Information that can be relevant to share between customers and suppliers typically includes point-of-sales data, forecasts and inventory levels. There is a significant amount of research demonstrating a positive impact of ICT in the supply chain. As companies seek to improve the efficiency in the supply chain through increased integration, ICT can be considered as a key enabler for supply chain management through its ability to support information sharing and shortening information processing time. Supply chain integration can however be expressed in a wide range of dimensions such as integration of processes, information, organisations and systems (Bowersox et al., 1999; Mouritsen, et al., 2003). Similarly, the impact of ICT can be demonstrated in terms of for instance changes in relationships, interorganisational changes and performance (Wilson and Vlosky, 1998). The many dimensions in which supply chain integration can be expressed and the wide variation of factors in which the impact of ICT can be defined in terms of integration indicates that previous researches have been limited to studying a few dimensions and variables relationships at a time. The aspect of how to control and coordinate the activity between the companies in the supply chain, and how ICT affects the level of control integration in the supply chain is a poorly developed area. We propose in this paper a research model for further research exploring the impact of ICT on integration in supply chain control. The model is primarily based on theory within supply chain integration and the impact of ICT. It also incorporates the supply chain control perspective, which defines the scope of application of the model. In contrast with previous research, this model does not intend to limited to a few pre-defined dimensions or variables for investigation but can be used to examine situations involving any type of integration dimension and influencing factor. Supply Chain Management Supply Chain Management is effective management by planning, implementing and controlling the activities in the supply chain system in an organization. Activities from warehousing the inventory to movement of products to the consumer are controlled and co-ordinated by the supply chain management. Supply Chain Management encompasses the planning and management of all activities involved in sourcing, procurement, conversion, and logistics management activities, it includes coordination, cooperation and collaboration with channel partners, which can be suppliers, intermediaries, third-party service providers, and customers APA (American Professional Association). Characteristics of Supply Chains The management of supply and demand in and across the companies are integrated by supply chains It coordinates the network of business operations which provide the products and services. The logistics and supply chain management are distinguished by some researchers. At the same time some of them consider them as similar terms. The management of supply chain can be used as a software also A study on supply chain event management allows knowing how the system of supply chain is coordinated in an organization and how resolutions are produced for the problems that occur during the effectuation of supply chain in an organization. Issues in Supply Chain Management Following limitations must be dealt with the management of supply chain: Configuration of distribution network is the main limitation of the management of supply chain. It implies the supply chain is bore on by the number of suppliers, their locations, and missions of network of customers. The facilities for production, centres for distribution, cross docks, ware houses etc influence the supply chain management. The supply chain is also affected by the strategy of distribution. Replacement strategy and transportation is the other concerns for the management of supply chain. The total supply chain management is affected by the sharing of valuable information on the demand signals, inventory, transportation and the forecasts. The location and quantity of inventory which include finished goods, work in process goods and raw materials influence the supply chain. The cash flows in each and every level of supply chine will also affect it. The task flow like order fulfilment, inventory procurance, goods transporting and ware housing SUPPLY CHAIN MANAGEMENT PROBLEMS Supply chain management must address the following problems: Distribution Network Configuration: number, location and network missions of suppliers, production facilities, distribution centres, warehouses, cross-docks and customers. Distribution Strategy: questions of operating control (centralized, decentralized or shared); delivery scheme, e.g., direct shipment, pool point shipping, cross docking, DSD (direct store delivery), closed loop shipping; mode of transportation, e.g., motor carrier, including truckload, LTL, parcel; railroad; intermodal transport, including TOFC (trailer on flatcar) and COFC (container on flatcar); ocean freight; airfreight; replenishment strategy (e.g., pull, push or hybrid); and transportation control (e.g., owner-operated, private carrier, common carrier, contract carrier, or 3PL). Trade-Offs in Logistical Activities: The above activities must be well coordinated in order to achieve the lowest total logistics cost. Trade-offs may increase the total cost if only one of the activities is optimized. For example, full truckload (FTL) rates are more economical on a cost per pallet basis than less than truckload (LTL) shipments. If, however, a full truckload of a product is ordered to reduce transportation costs, there will be an increase in inventory holding costs which may increase total logistics costs. It is therefore imperative to take a systems approach when planning logistical activities. These tradeoffs are key to the most efficient and effective Logistics and SCM strategy. Information: Integration of processes through the supply chain to share valuable information, including demand signals, forecasts, inventory, transportation, potential collaboration, etc. Inventory Management: Quantity and location of inventory, including raw materials, work-in-progress (WIP) and finished goods. Cash-Flow: Arranging the payment terms and methodologies for exchanging funds across entities within the supply chain. Supply chain execution means managing and coordinating the movement of materials, information and funds across the supply chain. The flow is bi-directional. ACTIVITIES/FUNCTIONS Supply chain management is a cross-function approach including managing the Movement of raw materials into an organization, certain aspects of the internal Processing of materials into finished goods, and the movement of finished goods out of the organization and toward the end-consumer. As organizations strive to focus on core competencies and becoming more flexible, they reduce their ownership of raw materials sources and distribution channels. These functions are increasingly being outsourced to other entities that can perform the activities better or more cost effectively. The effect is to increase the number of organizations involved in satisfying customer demand, while reducing management control of daily logistics operations. Less control and more supply chain partners led to the creation of supply chain management concepts. The purpose of supply chain management is to improve trust and collaboration among supply chain partners, thus improving inventory visibility and the velo city of inventory movement. Several models have been proposed for understanding the activities required to manage material movements across organizational and functional boundaries. SCOR is a supply chain management model promoted by the Supply Chain Council. Another model is the SCM Model proposed by the Global Supply Chain Forum Activities in Supply Chain Management The movement of raw materials for internal processing in an organization. Conversion of raw materials into finished goods. Movement of finished goods to the consumer or end user. It is the responsibility of supply chain management to bring down the ownership of raw materials for the organization for a long period and to help the company to achieve the competence for the organization. The functions can be outsourced to increase the cost effectiveness and the satisfaction of customers demands. The management of supply chain has to construct trust among the members in the supply chain and it must better the association among them. The organization should be helped to actuate the inventory immediately and must develop the visibility in the supply chain. A Supply Chain Management model projected by the GSCF (Global Supply Chain Forum) demonstrates that the activities in a supply chain can be characterized as strategic, operational and tactical activities. Strategic Activities The optimization of strategies of an organization like number of warehouses, locations, centres of distributions, facilities and locations of warehouses etc are included in strategic activities. Strategic activities include the communication network creation among the supply chain members and it must develop an improvement in the activities of supply chain such as shipping, docking, transport, and logistics etc. The organization of designing of the products and development are included in strategic activities of an organization and the strategic activities must integrate the new and existing products into the supply chain. It should support all the activities in supply chain. All the activities of supply chain must be integrated with overall activities of the organization by the strategic activities. Tactical Activities It includes decisions concerning to purchase of inventory and contracts. It includes decisions pertained to production such as the location, schedule, contracts, plans and definition of processes of production etc. Decision making in relation with the quality, transport, quantity, location, and use of inventory. The strategy formulation in concern with freight like the transport frequency, the cost, routes, contracts and logistics etc are included It involves the best process benchmarking in the industry throughout its operations. Operational Activities It includes decisions and activities in relation with day to day activities connected to production and planning at each levels of supply chain. It involves forecasts of production facilities and necessities in supply chain in every instant. It involves forecasting and planning of Demand and converting the overall demand into supply and share it with every the members of the supply chain. Forecasting, planning and coordinating the demand forecast of each and every customer and share bode with all suppliers. Inward operations, such as movement and transport of goods and stocks in the supply chain. It involves operational decisions and planning from ingestion of inventory to the current of finished goods in the chain of supply. It includes the promises of orders, accounting for all processes in the supply chain from suppliers to consumers or end users. Scope of Supply Chain Management To compete in the global market, companies rely on effective networks of supply chain According to Peter Ducker, business networking concept covers beyond the conventional enterprise limitations and broadens to coordinate the entire process of business throughout a value chain of multiple companies included in it. Outsourcing of Information Technology has enabled the organizations to be processed in such a way that each partner of business concentrates in the few significant areas in which he is specialized. This inter organizational network is the innovative trend in form of organization with the complex interactions among the key players; the structure of network is not a hierarchical structure or a market structure. It is ambiguous of what kind of performance level impact that various supply network structures could have on organization, and little is known about the conditions of coordination and tradeoffs that may subsist among the players. From point of view of a system, a structure of complex network can be decayed into individual component companies (Zhang and Dilts, 2004). Conventionally, companies in a supply network focus on the processes inputs and outputs, with little matter of concern for the internal management of the firm working on other individual players. Therefore, an internal management choice control structure is known to make a major impact on performance of local companies (Mintzberg, 1979). There have been large changes in environment of business which has contributed to the supply chain networks developments. Primarily, as a result of globalization and with the increase of big multi-national companies, strategic alliances, joint ventures and business partnerships, have found to be making important factors of success, following the earlier practices of JIT (Just-In-Time), Lean Management and Agile Manufacturing. Secondly, changes of technology, especially the dramatic fall in the cost of information communication, which is a predominant component of transaction costs, have led to changes in organization among the members of the network of supply chain (Coase, 1998). The exceptional transformation towards activities of integration from managing functions of individuals with processes of key supply chain in place could be the first significant step in establishing a successful supply network. For example; the department of purchasing places orders as necessities become appropriate only, when Department of Marketing responding to consumer demands and convey the same with all the distributors and retailers across to go with the demand of customers. The overall integration process leverages the whole shared information among partners of supply chain of an organization towards its advantage. The key to Successful consolidation of Supply chain business process is by employing the collaborative work across suppliers and buyers, common systems along with the shared information and joint product development. In 2000, the Lambert and Cooper expressed their view as the whole as The continuous information flows in the integrated supply chain process supports an organization to achieve best product flows. Despite such expression, there subsists an opinion among organizations and networks of management, that product flows optimization cannot be realized without implanting a process access to respective businesses. The supply chain significant processes by Lambert (2004) are listed below: Customer relationship management Management customer service Management of demand Fulfilment of orders Management of flow of manufacturing Management of supplier relationship Development of a product and commercialization Management of Returns In addition to points of Lambert other keys are: Procurement Physical distribution Outsourcing and partnerships Measurement of performance Management of customer service process As the information of customer is the basic source for service of customers, the important aspect of Customer relationship Management is between the organization and its customers. This real- time information makes customers cognisant on various details such as product availability, product information, probable delivery dates through multiple interfaces of information about the companys operations of production and distribution. Steps to build an efficient and Successful relationship with customers: Establish goals which are commonly rewarding between organization and customers Customize and invest efforts to preserve customer resonance and support always create positive outlook with customers in the organization Process of procurement In laying good strategic plans for process of procurement, the interests, opinions and support of the suppliers is very important; because their confidence in the plans lay foundation for newly build manufacturing flow management and it is the same in case of a development of a new product. When activities are global and far reach across, the companies need to accommodate processes to manage and source them accordingly. For achieving success in creating the preferred product, it is significant to have mutually beneficial relationship, cut down times cycles in design and development of the new product play very important role. Communication systems can be boosted by deploying tools like Internet connectivity and electronic data interchange (EDI), of the purchasing function of a firm to drive activities. These powerful systems of communication streamlines a lot of processes in managing, obtaining and tracking information about products and materials and products, which supports organization in dealing with issues successfully; supply sources, inbound transportation negotiation phases, resource plans, order placement, delivery status, storage capabilities, handling and quality assurance. Also, it actuates the organizations to handle the responsibility and to organize commitment with suppliers over supply continuity, delivery scheduling, misrepresentation, and research support studies in creating new product and sources of programs. Development of new product and commercialization This helps organizations to reduce time cycles of development of product with aspects of customers, suppliers so as to capture markets better by being competitive, innovations of products